First Class Design
WELCOME TO CAKE DELUSIONS
Terms and Conditions
All sales made by Cake Delusions are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights.
All types of cakes are made in a general kitchen. Every effort is made to ensure the interogity of products especially for Free From Cakes to avoid contamination from other products.
Deposits and securing your cake order
A non refundable deposit is required to reserve your order. The remainder is due 30 days prior to the event. An invoice will be sent out to you.
Your order is not confirmed until we receive your non refundable deposit.
Cakes required at short notice must be paid for in full at the time of booking.
Payments can be made by cash, standing order, bank transfer or debit card.
Bespoke cakes over the value up to the value of £100 we accept a £50 non-refundable deposit to secure your booking of your cake choice order. Cakes up to the value of £500, we would require a £100 non refundable deposit and for cake over £500 we would require a 20% deposit. The outstanding balance for your cake order must be paid by at least 30 days before your cake is required. Cakes required at short notice must be paid for in full at the time of booking.
There is a £25.00 tester tasting fee for a sample box, which £17.00 will deducted from your confirmed order.
You have the right to cancel your order within 14 days of placing your order for a bespoke cake for a full refund of your deposit. After this, we reserve the right to retain the deposit. If the order is cancelled in under 30 days before the due date we retain 100% of the price. There is no refund for short notice orders or orders required within 31 days of your event and 14 days cancellation period is not applicable.
If your event is postponed, it is your responsibility to let us know as soon as possible and we will try to accommodate your request, however please be aware that a date change may conflict with other bookings and may incur an additional cost to be accommodated. Therefore, if a date change may not be possible and we would try to avoid this, but should this be the case and ultimately lead to a cancellation.
It is your responsibility to advise us of any alterations to the original order. We reserve the right to increase a quoted fee in the event that the Customer requests a variation to the work agreed. Whilst every effort will be made to assist Customers, please note that late changes cannot always be guaranteed.
Delivery and setting up
There is an additional fee for delivery and setting up, if this is requested or required. There is a deposit for cake stands and accessories which will be refunded upon return, up to 14 days after event. These charges would be included in the original quote. Pick up by customer and instructions are free of charge.